foster care agencies are suffering from much worse IT than found in private sector
Binti is selling agency tools that is supposed to increase their productivity
Binti is allowing foster care agencies to approve more foster applications faster which is addressing the shortage of foster homes
Binti aims to be compliant with federal standards
Binti aims in getting more homes online to address the shortage
Binti also aims to elevate low moral among caseworkers
Binti’s sales people showcase Binti as a way to reduce time spent on casework which will allow the agency to reallocate staff and regain subsidies
Binti uses a variety of techniques for reaching the right people like leveraging SF to start a campaign in CA since SF staff know a lot of agencies
use geography – cold outbound over phone – administrator – we’re already working with your neighbor two counties away
talk about –> delighting earlier customers is key
early customers are sharing good things about the product
users: social workers + approval workers (all they do is approve families) + clerical/probation teams –> permissions
foster families are able to apply online –> collaborate
privacy leaks -> field has sort of settled on HIPPA as a framework of securing systems
9 people –> HIPPA compliance –> not trying to pave new ground by trying to utilize work of other companies –> leaning heavily on Google –> secure cloud –> HIPPA apps –> Google proprietary software –> HIPPA minded software & founders –> full time devops & security person
LA was our first agency that has sub agencies –> aggressive timeline –> 100 different systems –> legacy system
SF had used Excel –> master spreadsheet –> they try 1 or 2 vendors every year
CaseCommons –> non-profit custom software development for states and counties and cities
712K in revenue for 2017, big discounts for early customers –> need to charge more –> 50% of subsidies came from gov.
asked for a daily refresh in Binti from state databases
training libraries –> video documentation –> say hi to check in on them
customer support –> ETO, Social Solutions, Mora –> company that Tera used to work for –> Social Solutions –> gen. purpose software used to overview workers
field populated at the policy & social science level that we only need to end up bringing the tech
Frances Coronel is a software engineer specializing in UI development on the Customer Acquisition Team at Slack.
She has been working professionally as a developer since 2015 and has both a Bachelors and Masters in Computer Science.
Her passions outside of work include contributing to open-source, public speaking and mentoring other URMs in tech.