Binti Interview Notes

Notes from my interview with Binti

  • foster care agencies are suffering from much worse IT than found in private sector
  • Binti is selling agency tools that is supposed to increase their productivity
  • Binti is allowing foster care agencies to approve more foster applications faster which is addressing the shortage of foster homes
  • Binti aims to be compliant with federal standards
  • Binti aims in getting more homes online to address the shortage
  • Binti also aims to elevate low moral among caseworkers
  • Binti’s sales people showcase Binti as a way to reduce time spent on casework which will allow the agency to reallocate staff and regain subsidies
  • Binti uses a variety of techniques for reaching the right people like leveraging SF to start a campaign in CA since SF staff know a lot of agencies
    • use geography – cold outbound over phone – administrator – we’re already working with your neighbor two counties away
    • talk about –> delighting earlier customers is key
    • early customers are sharing good things about the product
  • users: social workers + approval workers (all they do is approve families) + clerical/probation teams –> permissions
  • foster families are able to apply online –> collaborate
  • privacy leaks -> field has sort of settled on HIPPA as a framework of securing systems
  • 9 people –> HIPPA compliance –> not trying to pave new ground by trying to utilize work of other companies –> leaning heavily on Google –> secure cloud –> HIPPA apps –> Google proprietary software –> HIPPA minded software & founders –> full time devops & security person
  • LA was our first agency that has sub agencies –> aggressive timeline –> 100 different systems –> legacy system
  • SF had used Excel –> master spreadsheet –> they try 1 or 2 vendors every year
  • CaseCommons –> non-profit custom software development for states and counties and cities
  • 712K in revenue for 2017, big discounts for early customers –> need to charge more –> 50% of subsidies came from gov.
  • asked for a daily refresh in Binti from state databases
  • training libraries –> video documentation –> say hi to check in on them
  • customer support –> ETO, Social Solutions, Mora –> company that Tera used to work for –> Social Solutions –> gen. purpose software used to overview workers
  • field populated at the policy & social science level that we only need to end up bringing the tech